Terms of service

This is a draft template and not legal advice. It must be reviewed and completed by you, ideally with a qualified lawyer, before you publish it. Replace every [PLACEHOLDER: ...] marker and delete this line.

Terms of service

Version 1 draft. Effective from [PLACEHOLDER: effective date].

1. Who we are

These terms are between you and [PLACEHOLDER: legal name of the operator, legal form], [PLACEHOLDER: postal address], [PLACEHOLDER: registration number, if any], the operator of [PLACEHOLDER: product name] ("the Service"). Contact: [PLACEHOLDER: contact email].

2. What the Service is

[PLACEHOLDER: one or two sentences describing what the Service does and who it is for.] These terms apply to every use of the Service, including any free or trial plan.

3. Your account

• You must give accurate information when you sign up and keep it up to date.
• You are responsible for what happens under your account. Keep your sign-in details secret and tell us at once if you think someone else has used them.
• [PLACEHOLDER: minimum age or business-only restriction, if any.]

4. Acceptable use

You agree not to:

• break the law or the rights of others through the Service
• attempt to disrupt or gain unauthorised access to the Service or its data
• upload content you have no right to upload
• [PLACEHOLDER: other restrictions specific to your Service]

5. Your content and data

You keep your rights to the content you put into the Service. You give us the permission we need to store and process it in order to run the Service for you. How we handle personal data is described in our privacy policy. [PLACEHOLDER: if you process personal data on behalf of business customers, refer to your data processing agreement here.]

6. Plans, prices and payment

[PLACEHOLDER: describe the plans, prices including or excluding VAT, billing period, payment methods, what happens on non-payment, and the free plan or trial if there is one.]

7. Availability and changes

We aim to keep the Service available but do not promise it will be uninterrupted. [PLACEHOLDER: maintenance windows, support hours, any availability commitment.] We may change the Service. If a change is material and works against you, we will tell you in advance by [PLACEHOLDER: how].

8. Ending the agreement

You may stop using the Service and close your account at any time. We may suspend or close an account for serious or repeated breach of these terms, after warning you where that is reasonable. [PLACEHOLDER: notice periods, refund rules, how and for how long data can be exported after closing.]

9. Liability

[PLACEHOLDER: liability clause. The permitted limits depend on your country and on whether your customers are consumers or businesses. Have this clause written or checked by a lawyer.]

10. Changes to these terms

We may update these terms. We will tell you about material changes at least [PLACEHOLDER: number] days before they take effect, by [PLACEHOLDER: how]. If you keep using the Service after that, the new terms apply.

11. Governing law and disputes

These terms are governed by the law of [PLACEHOLDER: country or state]. [PLACEHOLDER: jurisdiction, and any consumer-law notices that must be given in your market.]

12. Contact

Questions about these terms: [PLACEHOLDER: contact email].